Validity of Quality Municipal Services Construct for Enhancing CustomerSatisfaction in Batu Pahat Municipal Council, Malaysia

Validity of Quality Municipal Services Construct for Enhancing CustomerSatisfaction in Batu Pahat Municipal Council, Malaysia Muhammad Umar Bello*1, David Martin Daud Juanil2, Rozilah Kasim2 1Department of Estate Management and Valuation, Faculty of Environmental Technology, ATBU, Bauchi, NIGERIA. 2Department of Real Estate Management, Faculty of Technology Management and Business, UTHM, Parit Raja, MALAYSIA. *Corresponding author: Bello Muhammad Umar , Department of Estate Management and Valuation, Faculty of Environmental Technology, ATBU, Bauchi, NIGERIA; Tel: 2348131236344, E-mail: mubello@atbu.edu.ng, mubello76@gmail.com Received date: January 26, 2021; Accepted date: September 7, 2021; Published date: September 17, 2021 Citation: Bello M U (2021) Validity of quality municipal services construct for enhancing customer satisfaction in batu pahat Municipal council, Malaysia. Glob J Res Rev Vol.8 No.6. ABSTRACT Customer satisfaction has been perceived globally as a tool for public sector performance assessment. The services provided in many municipal councils within Malaysia has been categorized as satisfactorily. However, recent studies toward achieving Malaysian National Local Agenda 21 suggests that there is need for improvement in public service delivery at lower level of government. Thorough review on assessment approaches to quality municipal service, afford us the ability to identify a list of dimensions that represent quality municipal services at the municipal councils setting. To better understand the specificities of municipal councils and complete the list of dimensions collected from our literature review, a face to face discussion was conducted with Five (5) municipal council management staff. From the information collected, we identified 13 dimensions that specifically evaluates Batu pahat municipal council quality services.

Author(s): Muhammad Umar Bello*1, David Martin Daud Juanil2, Rozilah Kasim2

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