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Volume 4
Journal of Pediatric Care
ISSN: 2471-805X
Page 75
JOINT EVENT
August 06-07, 2018 Madrid, Spain
&
2
nd
Edition of International Conference on
Adolescent Health & Medicine
18
th
International Conference on
Pediatrics Health
Pediatrics Health 2018
&
Adolescent Health 2018
August 06-07, 2018
Analysis of adolescent health information need through national health hotline counseling and
construction of adolescent health counseling service platform
Ying Cui
Chinese Center for Disease Control and Prevention, China
1
2320 health hotline is an important platform for health information services with 1478 call center seats, websites, SMS,
Micro-blogging, WeChat, App, self-service terminals and other channels, which is also used to provide convenient health
information advisory services to the adolescent, to guide adolescents to master health knowledge, improve health literacy,
form health behaviors, have access to existing adolescent health services. Analysis results of adolescent health counseling on
12320 health hotline fromNov. 2017 to Apr. 2018 show that, the top 5 hot consultation calls are questions about AIDS(68.93%),
immunization(16.83%), mental health(7.12%), tobacco control(4.85%) and sexual and reproductive health(1.94%). AIDS
transmission, incubation and symptoms, what kinds of vaccine should be vaccinated and where to vaccinate, how to quit
smoking, mental health and emotion problems are the consultation focus. We organized the experts in adolescent health fields
to develop adolescent health education core messages and its definitions, which is disseminated on 12320 platform in all kinds
of ways adolescents like and easily to accept. It is easy for teenagers to accept because of the concealment of telephone calls,
the rapid dissemination and extensive use of new media. Once the adolescent have any health problems, they can call 12320
health hotline or search the related information on 12320 websites, micro-blogging and WeChat. They can also use online
consultation on 12320 WeChat platform to dialogue with experts.
cuiying68@163.comJ Pediatr Care 2018, Volume 4
DOI: 10.21767/2471-805X-C3-012