Bodzewan Emmanuel Fonyuy
The WHO Framework for Health Systems Performance Assessment
recommends that decision makers at all levels need to
quantify the variation in health system performance, identify
factors that influence it and ultimately articulate policies that
will archive better results in a variety of settings. The performance
of sub-components of systems such as regions within
countries or public health services also needs to be assessed.
Health outcomes are a reflection of clinical quality/appropriateness
of care and are co-produced by care providers and
users. Their roles and responsibility differ but intertwine for
the achievement of quality. While the provider is guided by
professional and ethical policies, the user has needs and expectations
to be met. Therefore, measuring users’ experiences as
recipients of health services plays a significant role in assessing
the delivery of quality healthcare.
